An enrollment code is provided to the coordinator of your organization. Members of an organization can contact the coordinator directly to request their organization's unique enrollment code.

On the RaiseRight sign-in screen, click “Forgot Username or Password?”. Then, follow the steps to reset your username or password.

Go to your Dashboard within Account, where you'll see your earnings for the last 3 months, 6 months, and year. The earnings shown are based on your total purchases and may not represent your organization’s distribution policy if they only share a certain percentage of earnings with you. 

Earnings are distributed directly to your organization, depending on which payment method you use. Please visit Receiving Organization Earnings for more information. 

Coordinators can track each participant's earnings using reporting tools. Every organization independently manages earning requirements, earnings distribution percentages, etc. If you're a participant, please check with your coordinator to learn more about how your earnings are applied and distributed. 

Balances for eGift cards will update when you view the eGift card in your Wallet. For some brands, you may notice that the balance must be tracked manually.  

To check the balance for these eGift cards (and your physical gift cards), refer to the brand’s website or relevant contact information. You may find this information in the eGift card terms and conditions or on the back of your gift card.

If your organization allows online payments, you'll have the option to pay using a bank account, debit card, or credit card. These options are available to you in your cart during checkout if you pay online.

Your organization may require payments be made directly to the coordinator, typically via cash or check. Please get in touch with your coordinator to discuss ordering and payment options for your group. Note that this may limit your ability to access program features, such as shipping gift cards directly to your home.  

Organizations can pay for gift card orders via ACH transfer or check. We strongly recommend ACH transfer, as it is the fastest and most secure payment method. It allows us to electronically debit your organization's bank account for the amount of the order.  

If you're unable to set up electronic payments, you can pay for organization orders with a check from the organization’s account (no personal checks). However, if you pay by check, we cannot begin processing the order until we receive and clear your check. Learn more in our Organization Terms of Use. 

Go to Settings in your Account tab to update your Payment Options information.  

Participants pay a small fee for online payments: 

Bank account: $0.29 convenience fee on each transaction (flat fee regardless of your order size) 

Debit card: 1% convenience fee on each transaction (based on total value of order)

Credit card: 3% fee on each transaction (based on total value of order)  

This extra step is no longer required due to additional security steps. Transactions are secure and protected by your unique login and/or biometric login on the RaiseRight mobile app. You’re also automatically logged out after a brief period of inactivity, so your transactions and account information are protected. 

Sign in to your RaiseRight account and visit your Dashboard under Account. Your coordinator's information is listed on the website's dashboard. If you're using the RaiseRight mobile app, click on Contact My Coordinator to locate their information.

If you're earning for multiple groups, you can update this by signing into your account on RaiseRight.com. Visit Account > Settings to manage which organization is selected as your Default Organization.

If you would like to delete your RaiseRight account, log in to the RaiseRight mobile app and navigate to Account > Delete My Account > Delete Account. To send an account delete request via email, please contact us at [email protected].

Electronic gift cards (eGift cards) can be used for online and in-store purchases. eGift cards are immediately delivered to your Wallet and are available in your web account and RaiseRight mobile app.

eGift cards can be viewed and redeemed from your Wallet. Most cards can be scanned at a retailer’s register from your smartphone in the Wallet, but some establishments will need to enter the gift card number manually. Some brands also require a physical printed copy of the eGift card for redemption. To print an eGift card, open the eGift card in your Wallet and print. You may have to do this from the RaiseRight.com website if you do not have a printer connected to your mobile device.

Please refer to the eGift card’s Redemption Instructions for more information.

No, eGift cards cannot be deleted from your Wallet. However, eGift cards with a zero balance can be Archived. When you Archive an eGift card, the eGift card will be removed from your active list of My Cards in the Wallet.

No, eGift cards are not reloadable.

In your Wallet, tap Archive. You can then filter by card type or brand to narrow your selection. Tap Unarchive on the eGift card you would like to recover to move the eGift card back to your Wallet under My Cards.

We offer eGifting options on our website, RaiseRight.com, and on the RaiseRight mobile app. You can schedule in advance and/or send an eGift card as a gift to a recipient via email. You'll find this option on individual brand pages for brands that offer eGift cards.

To learn more, watch these how-to videos to send eGifts via the website or the app. 

If your mobile phone is connected to a printer, you can print your eGift card like any other document. Or, you can visit RaiseRight.com to print from your desktop account. Sign in with your account information and access your eGift cards to print by going to Dashboard > Wallet, then select the eGift card to access the PDF for printing.

Physical gift cards are traditional plastic retailer gift cards.

Yes, many brands offer physical gift cards that can be reloaded electronically online. To add money to a reloadable card, go to your Wallet and select “Add Card” to add it to your Wallet. When your balance is running low, locate the gift card from your Wallet and select “Add Money” to add more balance and continue earning with the same gift card.

Note: You can only add money to reloadable physical gift cards purchased from RaiseRight.

You may need to buy and register a new gift card. Here are some reasons why (you’ll also get an email with an explanation): 

• You’ve added money to the same gift card too many times. (This differs for each brand; some brands allow you to add money up to 99 times.)
• The gift card was purchased more than 12 months ago.
• The gift card has a $0.00 balance for over 60 days.

You can also double-check to see if the gift card you're attempting to reload requires overnight processing. This only applies to a few brands, as noted in the General Information for that brand.

If you're a program participant who placed a physical gift card order, you may be able to update your order by contacting your coordinator or RaiseRight Customer Support.

Money added to reloadable cards and eGift card purchases process immediately and cannot be canceled or returned.

If you're a coordinator placing an organization order, please note that physical card orders cannot be changed once they have started processing or have been billed. If the order has not started processing, you can make changes to the shipping address by going to the PO Manager and selecting Edit PO. Any adjustments to products must be made by Customer Support.

You can view your order history by signing into your account and selecting Account > Order History.

If the order contains eGift cards or money added to reloadable cards, they’re delivered directly to participant accounts and cannot be canceled or returned.

If you need to cancel a physical gift card purchase, please contact your coordinator or RaiseRight Customer Support immediately. We'll check the status of the order and, if possible, remove the physical gift card from your order.

See our Return Policy for more details.

Physical gift cards: These are delivered to your coordinator, so please check with them for an update. If you ordered cards to ship directly to your home, please allow up to 14 days before contacting RaiseRight Customer Support.

eGift cards: eGift cards may take a few minutes to appear in your Wallet. If you don’t see the eGift card you just purchased in your Wallet, try refreshing it after a few minutes. If it still hasn't appeared, check your Order History under Account to see if your order is pending. You'll also receive an email confirming your order or explaining why it may not be available for use.

This option allows participants to choose from 250+ brands of physical gift cards that are eligible to ship directly to their homes. While some cards can only be ordered for delivery to the organization coordinator, Ship to Home cards can be ordered and paid for online, and shipped directly to the address provided for added convenience.

Please note that this option is only available if you have an online account and your organization allows online payments directly to RaiseRight with a bank account or credit card.

Currently, 250+ popular brands are eligible to ship to homes. We’ll continue working with our brand partners to add more to the list.

When searching a category, you can filter by product type and choose “Ship to Home Eligible.” Or, when viewing a brand’s gift card page, look for “Ship to Home Eligible” in the description.

All Ship to Home orders require a shipping and handling fee, which varies depending on the number of gift cards you order and the shipping method you choose.

For gift cards shipped via U.S. Postal Service Mail, the fee is $0.50 postage per order, and $0.50 per card for a total of $1.00 minimum, up to $8.50 per order.

For gift cards shipped via UPS, the fee is $11.00 or $16.00 based on the method selected, plus $0.50 handling fee per card for a total of $11.50 minimum, up to $24.00 per order. You’ll see the total amount during the checkout process. 

If you choose U.S. Postal Service as your shipping option, no tracking information will be provided. If you choose UPS as your shipping option, you will receive tracking information at the time of your order. 

No. Earnings remain the same regardless of the shipping method.

You can add up to 16 gift cards per order. If you need more gift cards, you can place additional orders.

Yes. Your order can include a mix of different product types and delivery types. You'll receive separate notifications when your eGift cards are ready and your gift cards have been shipped.

Each gift card will be shipped to the corresponding location, as shown on your order confirmation. Gift cards that are shipped to your organization will be distributed according to your coordinator’s schedule. You'll only pay one transaction fee.

Orders are fulfilled Monday through Friday and delivery times vary based on the method selected.  

U.S. Postal Service Mail and UPS Ground orders received by noon ET will ship out the next business day. For UPS overnight orders, orders by noon ET will ship the same business day. 

Delivery times apply when your order leaves our fulfillment center:   

• U.S. Postal Service: Standard delivery times vary based on location and time of year 
• UPS Ground: Typically 1-5 days based on location and time of year 
• UPS Next Day Air: Next business day 

Note: If you order more than $500 in gift cards, you’ll be required to upgrade to one of the UPS delivery options. 

Please contact our Customer Support team and they'll be happy to help. If you ordered your gift cards to ship via U.S. Postal Service, delivery times are not guaranteed and can vary depending on the time of year. Please wait at least 14 business days before replacing or refunding any missing cards.

There are two possible reasons. First, ensure you have the latest version of the RaiseRight app installed on your phone. You can check your app store to see if an update is available.

Second, if your organization doesn’t allow you to use online payments (paying RaiseRight directly for your orders via bank account or credit card), you won’t see this as an option for your program. Talk to your coordinator to see if this is an option for your organization.

No. Orders for eGift cards, money added to reloadable gift cards, and gift cards shipped directly to a participant (‘Ship to Home’ orders) are final and not returnable. If you ordered a card by mistake, you can contact your coordinator to see if there is an opportunity to sell that gift card through your fundraising program.

No. Shipping is available in the U.S. only, including Hawaii and Alaska.