An Enrollment Code is provided to the coordinator of your organization. Members of an organization can contact the coordinator to request an enrollment code.

Go to the sign-in screen and click on “Forgot Username or Password?”. Then follow the steps to reset.

Go your Dashboard within Account. You will see your earnings for the last 3 months, 6 months, and year. The earnings shown are based on your total purchases and may not represent your organization’s distribution policy if they only share a certain percentage of earnings with you. 

Earnings are distributed directly to your organization, depending on which payment method you use. Please visit Receiving Organization Earnings for more information. 

Coordinators can track earnings to each participant using reporting tools, so they know exactly how much you have earned. Each organization has their own earning requirements, rebate sharing percentages, etc. If you are a participant, please check with your coordinator to learn more about how your earnings are applied. 

Balances for eGift cards will update when you view the eGift card in your Wallet. For some brands, you may see a note that the balance must be tracked manually.  

To check the balance for these eGift cards, and your physical gift cards, you can visit the brand’s website. The website address or phone number to check balance information is typically provided in the eGift card terms and conditions or on the back of the gift card.  

If your organization allows online payments, you will have the option to pay using a bank account, debit card, or credit card. These options will be available to you in your cart during checkout if you are able to pay online. 

Your organization may require payment directly to the coordinator, typically via cash or check. Please contact your coordinator to discuss ordering and payment options for your group. Please note, this may limit your ability to access program features like shipping gift cards direct to your home.  

The fastest and most secure method of payment is ACH transfer, which allows us to electronically debit a bank account belonging to your organization for the amount of the order.  

If you can’t set up electronic payment, you can pay for your organization’s order with a check from the organization’s account (not a personal check). If you pay by check, we cannot begin processing the order until after we receive it. Learn more in our Organization Terms of Use. 

Go to Settings in your Account tab to update your Payment Options information.  

Participants pay a small fee for online payments: 

Bank account: $0.29 convenience fee on each transaction (flat fee regardless of your order size) 

Debit card: 1% convenience fee on each transaction (based on total value of order)

Credit card: 2.6% fee on each transaction (based on total value of order)  

This extra step is no longer required due to additional security steps. Transactions are secure and protected by your unique login and/or biometric login on the mobile app. You’re also automatically logged out after a brief period of inactivity, so your transactions and account information are protected. 

Sign into your RaiseRight account and visit your Dashboard under Account. Your coordinator information will be listed on your Dashboard on the website. If you are on the mobile app, click on Contact My Coordinator to locate their information.

If you earn for multiple fundraising groups, you can update this by signing into your account on RaiseRight.com. Visit Account > Settings to manage which organization is selected as your Default Organization.

If you would like to delete your RaiseRight account, log in to the RaiseRight mobile app and navigate to Account > Delete My Account > Delete Account. To send an account delete request via email, please contact us at [email protected].

Electronic gift cards (eGift cards) can be used for online and in-store purchases. eGift cards are immediately delivered to your Wallet.

eGift cards can be viewed and redeemed from your Wallet. Most cards can be scanned at a retailer’s register from your smartphone in the Wallet, but a few will need the gift card number entered manually. Some brands require a printed copy of the eGift card to redeem. To print an eGift card, open the eGift card in your Wallet and print. You may have to do this from the website if you do not have a printer connected to your mobile app.

Read the eGift card’s Redemption Instructions for more information.

No, eGift cards cannot be deleted from your Wallet. eGift cards at a zero balance can be Archived. To Archive means eGift cards are removed from your active list of My Cards in the Wallet.

No, eGift cards are not reloadable.

Go to the Wallet. Tap Archive, then select Filter > Card Type > eGift Card > Brand > Name of Retailer > Show Items. Once selected, tap Unarchive.

We offer functionality on our website, RaiseRight.com, and on the RaiseRight mobile app to schedule and/or send an eGift card as a gift to someone else via email. You will find this option on the brand page for each eGift card.

To learn more, watch the how-to video to send as a gift on the website, or on the app. 

If your phone is connected to a printer, you can print your eGift card just like any other document. Or you can go to RaiseRight.com to print from your desktop account. Sign in with account information and access your eGift cards to print by going to Dashboard > Wallet> click the name of the retailer to reveal the PDF to print.

Physical gift cards are traditional plastic retailer gift cards.

Yes, many brands offer physical gift cards that can be reloaded electronically online. To add money to a reloadable card, go to the Wallet and choose “Add Card” to add it to your Wallet. Then, when your balance is running low, select the gift card from your Wallet and choose “Add Money” to keep earning with the same gift card.

Note: You can only add money to reloadable physical gift cards purchased from RaiseRight

It usually means you need to buy and register a new gift card. Here are some of the reasons why—you’ll also get an email with an explanation:

• You’ve added money to the same gift card too many times. (This is different for each brand; some allow you to add money up to 99 times.)
• The gift card was purchased more than 12 months ago.
• The gift card had a $0.00 balance for more than 60 days.

You can also doublecheck to see if the gift card you are attempting to reload requires overnight processing. This only applies to a few brands, noted in the General Information available for that brand.

If you are a program participant and placed a physical gift card order, you may be able to update your order by contacting your coordinator or RaiseRight Customer Support.

Money added to reloadable cards and eGift card purchases process immediately and cannot be cancelled or returned.

If you are a coordinator and are placing an organization order, please note that physical card orders cannot be changed once they have started processing or have been billed. If the order has not started processing, you can make changes to the shipping address by going to the PO Manager and selecting “Edit PO.” Any adjustments to products must be made by Customer Support.

You can view your order history by signing into your account and selecting Account > Order History.

If the order contains eGift cards or money added to reloadable cards, they’re delivered directly to participant accounts and cannot be canceled or returned.

If you need to cancel a physical gift card purchase, please contact your coordinator or RaiseRight Customer Support right away. We will check the status of the order and, if possible, remove the physical gift card from your order.

See our Return Policy for more details.

Physical gift cards: These are delivered to your coordinator, so please check with them for an update. If you ordered cards to ship directly to your home, please allow up to 14 days and then call RaiseRight Customer Support.

eGift cards: eGift cards may take a few minutes to appear in your Wallet. If you don’t see the eGift card you just purchased in your Wallet, try refreshing it after a few minutes. If you still don’t see it, check your Order History within Account to see if your order is pending. You will also receive an email confirming your order or explaining why it may not be available for use.

This option allows participants to select from 250+ brands of physical gift cards that are eligible to ship directly to their home. While some cards can only be ordered for delivery to the organization coordinator, these can be ordered and paid for online and shipped directly to the address you provide for added convenience.

Please note that this option is only available if you have an online account and your organization allows online payment directly to RaiseRight with a bank account or credit card.

Currently, more than 250 popular brands are eligible to ship home. We’ll continue working with our brand partners to keep adding more to the list.

When searching a category, you can filter by product type and choose “Ship to Home Eligible.” Or, when viewing a brand’s gift card page, look for “Ship to Home Eligible” in the description.

There is a shipping and handling fee on every order using Ship to Home. It will vary depending on the number of gift cards you order and the shipping method you select. For gift cards shipped using U.S. Postal Service Mail, the fee is $.50 postage per order, and $.50 per card for a total of $1.00 - $8.50 per order. For UPS, the fee is $11.00 or $16.00 based on the method selected, plus $.50 handling fee per card for a total of $11.50 - $24 per order. You’ll see the total amount at checkout.

If you order using U.S. Postal Service, there is no tracking information provided. If you upgrade to UPS, your tracking information will be provided at time of order.

No. Earnings remain the same regardless of shipping method.

Up to 16 gift cards. If you need more, you can place additional orders.

Yes. Your order can include a mix of different product types and delivery types. You will receive separate notifications when your eGift cards are ready and when your gift cards have been shipped.

Your order will be automatically divided into two and shipped to the corresponding location. You will see this on your order confirmation. Gift cards that are shipped to your organization will be distributed according to your coordinator’s schedule. You only pay one transaction fee.

Orders are fulfilled Monday – Friday and delivery times will vary based on the delivery method selected.  

U.S. Postal Service Mail and UPS Ground orders received by noon ET will ship out the next business day. For orders using UPS overnight, orders in by noon ET will ship out the same business day. 

Delivery times apply starting when your order leaves our fulfillment center:   

• U.S. Postal Service: standard delivery times vary based on location and time of year 
• UPS Ground: typically, 1 – 5 days based on location and time of year 
• UPS Next Day Air: next business day 

Note: If you order more than $500 in gift cards, you’ll be required to upgrade to one of the UPS delivery options.  

Please contact our Customer Support team and they’d be happy to help. If you shipped your gift cards using U.S. Postal Service, delivery times are not guaranteed and can vary depending on time of year. We require 14 business days before replacing or refunding any missing cards.

There may be two reasons. First, make sure you have the latest version of the app installed on your phone. You can check your app store to see if a new update is available.

Or, if your organization doesn’t allow you to use online payment to pay RaiseRight directly for your orders using a bank account or credit card, you won’t see this as an option in your program. Please talk to your coordinator to see if this is an option for your organization.

No. Orders for eGift cards, money added to reloadable gift cards, and gift cards shipped directly to a participant (‘Ship to Home’ orders) are final and not returnable. If you ordered a card by mistake, you could contact your coordinator to see if there is an opportunity to sell that gift card through your fundraising program.

No. Shipping is available in the U.S. only, including Hawaii and Alaska.